Hertz Reviews

As a President's Circle member I had a seamless experience with my reservation. The car was in a designated reserved spot upon arrival and the gold member staff went above and beyond providing exceptional customer service. I'd like them to provide the complimentary upgrade.

They took care of me they were nice and polite i was having a small problem with my credit card she waited on me until i got the problem straight i was able to get my rental and start my day i was on vacation

On April 30, 2021, this is the worst car rental place I have ever visited in my life. The manager, Bob Villanueva, is the worst! He was very unprofessional, uncaring, and dismissive. I had reserved a van at that location and pre-paid for it for a funeral out of town. When I got there to pick up the van, the person was with other people chatting and he just told me they don't have any vehicles. So, I said ok, is there any other vehicles at a different location? No, we don't have any vehicles and return to chat with the other people. So, I ask to speak to the manager and he told me I am the manager. I had to call and book another vehicle across town with Avis. I had a different experience with Avis. Very disappointed! Let's just say I will never book with Hertz again.

After we returned our car at the Denver airport, we were told the shuttle service to the Southwest Airlines side of DIA terminal was no longer running, only the shuttle to United Airlines. We would have to walk the 1000 feet across the Denver terminal from United to Southwest check-in. .I am an octogenarian and not as healthy as I would like to be, and that walk is difficult for me. Especially when carrying the heavy luggage to the baggage check stations. Next rental, I will call the other rental companies to see how their shuttles run.

I would like to recognize, and commend the outstanding customer service at the DCA location for Hertz. The young lady named Markata was very nice, kind, knowledgeable, and considerate. Me and my daughter enjoyed her sweet, kind, and respectful services. We do appreciate Markata so much with her over and beyond great hospitality! She is a STAR! Thanks Hertz for hiring her.

I booked a car with Hertz in the middle of the rental car shortage. I booked it two months out. I ended up having to cancel it 35 days prior to my trip. I was charged $50 to cancel when I know full well they will turn around and rent that car without my discounts at twice the price. During Covid, most companies are allowing for cancellations without penalty but not Hertz! I tried to call and argue the fee but they were going to charge me 5% of my rental fee to speak to someone on the phone. Never again. Thank God for Turo.

Slow, disorganised and lack any sense of urgency or customer focus.

I've just got back from returning my car to Nashville Airport. I had nearly 3 weeks no problems. When I picked the car up, it took a hour queueing up up with only 5 people in front of me but thought with covid this was the case. I asked the question about filling up the car before I delivered it back to them and was told there is lots of places to fill up. I did not see one unless you went off the interstate which there were no signs to say so. So had to give it them back with only quarter full and they will fill it up and send me the bill. The price they charge for filling up is extortionate compared to what you pay at the pumps. A lot of people must fall into this trap and makes the Hertz company even more money. This has got to be classed as a scam giving customers false information and then have no choice but to let them fill the car up for you

We visit Hertz at the Cleveland Airport often. Every visit we have been greeted by a friendly welcoming Hertz representative. Always get in and out quickly for pick up and return. Vehicles have always been like new and ready to go.

The woman said that I couldn't put on my cologne inside the car that I rented hertz robbed me out of a extra 400 bucks of my hard earned money all because the vehicle smelled like my cologne wow hertz has the worst customer service I've ever seen I'll never ever shop with u guy ever in life hertz should hurry and go out of business because there robbing the community out of our hard earned money Baton Rouge airport u guys wrong for robbing me out my hard earned money wow

As a long-time Dollar Express member preparing for post-pandemic travel, my profile needed updates for expiring drivers license and credit card. The website rejected my work-horse credit card (I use it every day) and there was/is no way to contact a human to update it -- no Chat, no 800 number on the website (anymore, it still shows on my rental receipt); the website feedback I sent has not been answered. So after standing through a zoo of a line at Love Field on Friday, today I tried again on the website and it failed again. Then I called Dollar and on the phone I pressed the car rental option (in an attempt to get a human). After a 25 minute wait, the rental booking agent came on, listened to my problem, and graciously agreed to update my profile herself (she didn't have anyone to even hand me off to!)

So I didn't know that Hertz actually owns Dollar until I saw the Hertz van with Dollar and Thrifty logos on it on Friday at Love Field; nor about the pending bankruptcy case -- but bankruptcy is not surprising because this company seems to be reeling out of control. Once a bell-weather example of customer service, Hertz is now on-par (IMO) with fly-by-night operators -- yes, site-jabber.com does have some 4 or 5 star ratings, but all I could find of those were from before the pandemic. Almost everything I found that is recent (late 2020 or '21) has a one-star rating, with tales like mine or worse. As a Dollar Express member, I feel like a casualty. This ship will continue going down if this so-called customer service goes on.

Truly awful! Imagine arriving at a major international airport (Detroit) to be told (along with dozens of other customers) they haven’t enough cars for anyone! NEVER AGAIN! This company is awful!